Terms of service
Effective Date: 09-OCT-2025
Welcome to Rewayati Kitchen (Private) Limited (“we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your access to and use of www.rewayati.com (the “Website”) and all related services, including placing orders, making payments, and receiving our food products (the “Services”).
By using our website, you agree to comply with and be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.
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1. Access and Account
• You must be at least 18 years old or the legal age of majority in your region to place an order on our website.
• You agree to provide accurate, complete, and current information during checkout, including contact, billing, and delivery details.
• You are responsible for maintaining the confidentiality of your account information and for all activities under your account.
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2. Our Products
• We take great care to ensure all product images, descriptions, and details are accurate. However, actual appearance, color, or packaging may slightly vary due to natural cooking differences or display settings.
• All our food products are homemade and perishable. Therefore, once delivered, they cannot be returned or refunded (see our Refund Policy).
• We reserve the right to change, update, or discontinue any product at any time without prior notice.
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3. Orders and Payments
• By placing an order, you make an offer to purchase our products. Orders are subject to acceptance and product availability.
• Payment must be made through the available secure payment methods on our website.
• You agree to provide valid and accurate payment details and authorize us to charge your selected payment method.
• Once an order is processed or dispatched, it cannot be cancelled.
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4. Pricing
• All prices are listed in Pakistani Rupees (PKR) and may be changed without prior notice.
• Prices displayed on the website are exclusive of any applicable delivery charges.
• Any promotional or discounted prices are valid for a limited period and subject to availability.
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5. Shipping & Delivery
• We deliver across selected locations in Pakistan. Delivery timelines depend on your area and logistics partner.
• Once dispatched, delivery delays caused by courier, weather, or other unforeseen circumstances are beyond our control.
• Risk of loss or damage passes to you once the order has been handed over to the delivery partner.
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6. Refund, Return & Replacement Policy
• Due to the perishable nature of our products, returns and refunds are not allowed after delivery.
• Replacements are only possible if your item is damaged, unsealed, or spoiled (kharab) upon delivery.
• You must report such issues to our customer support within the same day of receiving the order, along with photos/videos for verification.
• For more details, see our Refund, Return & Cancellation Policy [Insert Link].
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7. Intellectual Property
All content on rewayati.com, including images, recipes, text, graphics, and logos, is the property of Rewayati Kitchen (Private) Limited and is protected under applicable copyright and trademark laws.
You may not copy, reproduce, distribute, or use any content without our prior written consent.
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8. Third-Party Links
Our website may contain links to third-party websites or payment gateways. We are not responsible for the content, policies, or actions of these external sites. You access them at your own risk.
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9. Feedback
By submitting feedback, suggestions, or reviews, you grant Rewayati Kitchen a non-exclusive, royalty-free right to use and share that content for promotional or operational purposes.
You are responsible for ensuring your feedback is truthful and does not infringe any third-party rights.
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10. Limitation of Liability
Rewayati Kitchen shall not be liable for any indirect, incidental, or consequential damages, including but not limited to delay, loss of data, or dissatisfaction resulting from use of our Services.
Our liability, in any case, is limited to the value of the product purchased.
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11. Governing Law
These Terms & Conditions are governed by the laws of Pakistan. Any disputes will be subject to the exclusive jurisdiction of the courts of Karachi, Pakistan.
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12. Changes to Terms
We may update or modify these Terms & Conditions at any time without prior notice. The updated version will be posted on rewayati.com, and your continued use of the Services constitutes acceptance of the revised Terms.
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13. Contact Information
For any questions, complaints, or support requests, please contact us:
📧 Email: rewayatikitchen@gmail.com
📞 Phone: +92 3000 1705 87
🏢 Business Address: M70 Big City Plaza, Liberty Roundabout Lahore
📄 Company Name: Rewayati Kitchen (Private) Limited
NTN : G986287